TY  - BOOK
AU  - Evans,James R.
TI  - Quality and performance excellence:Management, Organization, and Strategy.
SN  - 9780320324381320
AV  - HD62.15.D4 
PY  - 2008///
CY  - Australia
PB  - Thomson
N1  - Includes index; Contents:-- Foundations of Quality and Performance Excellence:Introduction to quality and Performance excellence:Frameworks for organizational quality: performance Excellence,Competitive Advantage,Strategic Management -- Performance Excellence and Organizational Theory: Quality in the Customer -Supplier relationships: Designing organizations for Performance excellence: Tools and Techniques for performance excellence -- Performance Excellence and Organizational Behavior: Quality Teamwork: Engagement,Empowerment,and Motivation -- Leadership and Implementation: Leadership for Performance excellence: Performance excellence and Organizational change
ER  -