00835nam a22001817a 4500 140609b xxu||||| |||| 00| 0 eng d 9780750642309 TX911.3.F75 A22 Abbott, Peter. Front office: procedures, social skills, yield and management. / Peter Abbott. 2nd ed. Boston: Elsevier, 2008. 211p.: ill.; 25cm. Includes index. Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index. LEWRY, Sue. lcc BK 2968 10468 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2014-06-09 0 TX911.3.F75A22 6540/12 2014-06-09 00:00:00 1 2014-06-09 BK