Front office: procedures, social skills, yield and management
Abbott, Peter.
creator
LEWRY, Sue.
text
xxu
Boston
Elsevier
2008
2nd ed.
monographic
eng
211p.: ill.; 25cm.
Contents: Procedural aspects: Advance bookings -- Check-in and related issues -- Guest accounting -- Dealing with people: Legal aspects and security -- Hospitality -- Social skills -- Increasing yield: Sales -- Marketing aspects -- Yield management -- Groups -- Management aspects: Tariffs -- Control -- Staffing -- Equipment -- Index.
Peter Abbott.
Includes index.
TX911.3.F75 A22
9780750642309
140609