01165nam a22001697a 4500 140610b xxu||||| |||| 00| 0 eng d 9780135109519 TX911.3.P4 N53 Walker, John R. Introduction to hospitality management. / John R. Walker. 3rd ed. New Jersey: Prentice Hall, 2010. xxxvii, 662p.: ills. : 26cm. Includes glossary and index. Contents: The Hospitality industry and tourism: Hospitality spirit -- Tourism -- Lodging: The hotel business -- Rooms division operations -- Food and beverage operations -- Restaurants,managed services, and beverages: The restaurant business -- Restaurant operations -- Managed services -- Beverages -- Recreation, theme parks, clubs and gaming entertainment: Recreation, theme parks, and clubs -- Gaming entertainment -- Assemblies and event management: Meetings, conventions, and expositions -- Special events -- Managerial areas of the hospitality industry: Leadership and management -- Planning -- Organizing -- Communicating and decision - making -- Human resources -- Control. lcc BK 2988 10488 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2014-06-10 0 TX911.3.P4 N53 7358/383/13 2014-06-10 00:00:00 1 2014-06-10 BK