00691nam a22001697a 4500 140625b xxu||||| |||| 00| 0 eng d 1861523866 HF5438.4.M36 edited by Hartely Bob The management of sales and cutomer relations. / Bob Hartley Australia: Thomson, 2002. viii,851p.: 20cm. Includes index. Contents: The changing nature of sales and customer relation -- Selling and negotiation -- Database marketing -- Customer service and relationship marketing -- Managing agents and distributors -- Telemarketing and trade fairs. Starkey, Michael. lcc BK 3080 10580 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2014-06-25 0 HF5438.4.M36 7288/313/13 2014-06-25 00:00:00 1 2014-06-25 BK 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2014-07-07 0 HF5438.4.M361 7370/395/13 2014-07-07 00:00:00 2 2014-07-07 BK