TY - BOOK AU - Bateman, Thomas S. AU - Snell, Scott A. TI - Management: competing in the new era. SN - 0072408596 AV - HD31.B31 PY - 2002/// CY - New York PB - McGraw Hill N1 - Includes index and glossary; Contents: Foundations of management: Managing -- The external environment -- Managerial decision making -- Planning: Delivering strategic value: Planning and strategic management -- Ethics and corporate responsibility -- International management -- New ventures -- Organizing: Building a dynamic organization: Organization structure -- The responsive organization -- Human resource management -- Managing the diverse workforce -- Leading: Mobilizing people: Leadership -- Motivating for performance -- Managing teams -- Communicating -- Controlling: Learning and changing: Managerial control -- Managing technology and innovation -- Creating and leading change ER -