01262nam a22001457a 4500008004100000020001500041050001800056100002400074245007100098250001200169260003200181300003100213500002000244505085200264150126b        xxu||||| |||| 00| 0 eng d  a0324223048  aHF5718.3.G838  aGuffey, Mary Ellen.  aBusiness communication: process and product. /cMary Ellen Guffey.  a5th ed.  aAustralia:bThomson,c2006.  axxxix,585p.:bill.;c25cm.  aIncludes index.  aContents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols.