01314nam a22001697a 4500 150126b xxu||||| |||| 00| 0 eng d 0324223048 HF5718.3.G838 Guffey, Mary Ellen. Business communication: process and product. / Mary Ellen Guffey. 5th ed. Australia: Thomson, 2006. xxxix,585p.: ill.; 25cm. Includes index. Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and non-verbal communication -- Communicating across cultures -- Guffey's3-x-3 writing process: Writing process phase1: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase3: Revise, proofread, evaluate -- Business correspondence: Routine E-mail messages and memos -- Routine letters and goodwill messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking with confidence -- Employment communication -- Competent language usage(C.L.U.E.) -- Reference guide to document formats -- Documentation formats -- Correction symbols. lcc BK 5300 12800 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2015-01-26 0 HF5718.3.G838 7511/539/13 2015-01-26 00:00:00 1 2015-01-26 BK