Evans, James R. creator text xxu Spain South-Western Cengage Learning 2008 5th ed. monographic eng

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x, 502p.: ill.; 23cm. Contents: Foundations of quality and performance excellence: Introduction to quality and performance excellence -- Frameworks for organizational quality -- Performance excellence, competitive advantage, and strategic management -- Performance excellence and organization theory: Quality in customer-supplier relationships -- Designing organizations for performance excellence -- Designing, controlling, and improving organizational processes -- Tools and technique for performance excellence -- Performance excellence and organizational behavior: Quality teamwork -- Engagement, empowerment, and motivation -- Leadership and implementation: Leadership for performance excellence -- Performance excellence and organizational change. James R. Evans. Includes Index and Bibliography. HD62.15.D4 100324381328 150128