01416nam a22001937a 4500 150128b xxu||||| |||| 00| 0 eng d 0176407103 HF5718.3.G838 Guffey, Mary Ellen. Business communication: process and product. / Mary Ellen Guffey. 2nd ed. Spain: Thomson and Nelson, 2007. xvi, 425p.: ill.; 25cm. Includes Appendix. Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and nonverbal communication -- Communicating across cultures -- Guffey's 3-x-3 writing process: Writing process phase: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase 3: Revise, proofread, evaluate -- Business correspondence: Routine e-mail messages and memos -- Routine letters and goodwill messages -- Persuasive and sales messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking skills -- Employment communication -- Competent language usage essentials (C.L.U.E) -- Key to C.L.U.E. review exercises -- Endnotes -- Acknowledgements -- Index. Rhodes, Kathleen. Rogin, Patricia. lcc BK 5320 12820 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2015-01-28 0 HF5718.3.G838 7477/505/13 2015-01-28 00:00:00 1 2015-01-28 BK