Guffey, Mary Ellen. creator Rhodes, Kathleen. Rogin, Patricia. text xxu Spain Thomson and Nelson 2007 2nd ed. monographic eng

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xvi, 425p.: ill.; 25cm. Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and nonverbal communication -- Communicating across cultures -- Guffey's 3-x-3 writing process: Writing process phase: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase 3: Revise, proofread, evaluate -- Business correspondence: Routine e-mail messages and memos -- Routine letters and goodwill messages -- Persuasive and sales messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking skills -- Employment communication -- Competent language usage essentials (C.L.U.E) -- Key to C.L.U.E. review exercises -- Endnotes -- Acknowledgements -- Index. Mary Ellen Guffey. Includes Appendix. HF5718.3.G838 0176407103 150128