TY  - BOOK
AU  - Guffey, Mary Ellen.
AU  - Rhodes, Kathleen.
AU  - Rogin, Patricia.
TI  - Business communication: process and product.
SN  - 0176407103
AV  - HF5718.3.G838 
PY  - 2007///
CY  - Spain
PB  - Thomson and Nelson
N1  - Includes Appendix; Contents: Communication foundations: Communicating at work -- Communicating in small groups and teams -- Workplace listening and nonverbal communication -- Communicating across cultures -- Guffey's 3-x-3 writing process: Writing process phase: Analyze, anticipate, adapt -- Writing process phase 2: Research, organize, compose -- Writing process phase 3: Revise, proofread, evaluate -- Business correspondence: Routine e-mail messages and memos -- Routine letters and goodwill messages -- Persuasive and sales messages -- Negative messages -- Reports and proposals: Preparing to write business reports -- Organizing and writing typical business reports -- Proposals and formal reports -- Presentations: Speaking skills -- Employment communication -- Competent language usage essentials (C.L.U.E) -- Key to C.L.U.E. review exercises -- Endnotes -- Acknowledgements -- Index
ER  -