@book{5581,
	author = {Ulmer, Robert R., and Sellnow, Timothy L.},
	title = {Effective crisis communication : Moving from crisis to opportunity. /},
	publisher = {SAGE,},
	year = {2011.},
	address = {Los Angeles :},
	edition = {2nd ed.},
	note = {Includes bibliographical references and index.}
}