01652cam a22003258a 4500 16419831 OSt 20210414114450.0 100817s2011 cau b 001 0 eng 2010033452 9781412980333 (cloth) 9781412980340 (pbk.) DLC DLC DLC HD49.U44 658.4/77 22 Ulmer, Robert R., Effective crisis communication : Moving from crisis to opportunity. / Robert R. Ulmer. 2nd ed. Los Angeles : SAGE, 2011. xvii,239 p.: ill.; 23 cm. Includes bibliographical references and index. Contents: The lessons: Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Applying lessons: Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failures in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- The opportunities: Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication. Crisis management. Emergency management. Communication in management. Communication in organizations. Sellnow, Timothy L. Seeger, Matthew W. lcc BK 5581 13081 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2015-06-29 0 HD49.U44 7868/295/15 2015-06-29 00:00:00 2015-06-29 BK