Ulmer, Robert R. creator Sellnow, Timothy L. Seeger, Matthew W. text bibliography cau Los Angeles SAGE 2011 2nd ed. monographic eng

print

xvii,239 p.: ill.; 23 cm. Contents: The lessons: Defining crisis communication -- Lessons on managing crisis uncertainty -- Lessons on effective crisis communication -- Lessons on effective crisis leadership -- Applying lessons: Examples of success and failure in industrial accidents -- Examples of success and failure during outbreaks of food-borne illness -- Examples of success and failures in response to terrorism -- Examples of success and failure during natural disasters -- Examples of success and failure during financial crises -- The opportunities: Learning through failure -- Risk communication -- Responding to the ethical demands of crisis -- Crisis as inspiring renewal through effective crisis communication. Robert R. Ulmer. Includes bibliographical references and index. Crisis management Emergency management Communication in management Communication in organizations HD49.U44 658.4/77 9781412980333 (cloth) 9781412980340 (pbk.) 2010033452 DLC 100817 20210414114450.0 16419831