@book{5664,
	author = {Heath, Robert L. and Bryant, Jennings.},
	title = {Human communication theory and research : concepts, contexts, and challenges. /},
	publisher = {Routledge Taylor & Francis Group,},
	year = {2000.},
	address = {New York :},
	edition = {2nd ed.},
	note = {Includes bibliographical references and indexes.},
	url = {http://www.loc.gov/catdir/enhancements/fy0634/00033166-d.html}
}