@book{5667,
	author = {Downs, Cal W. and Adrian, Allyson D.},
	title = {Assessing organizational communication : strategic communication audits. /},
	publisher = {Guilford Press,},
	year = {2004.},
	address = {New York :},
	note = {Includes bibliographical references  and indexes.},
	url = {http://www.loc.gov/catdir/bios/guilford051/2004003132.html}
}