Besterfield, Dale H. <br/><br/>
Total quality management / 
Dale H. Besterfield...et al. 
 - 2nd ed. 
 - India:  Pearson Education,  c1999. 
 - x, 533 p.:  ill;  24cm. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/>Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix. 
<br/><br/><label>ISBN: </label>8178082705 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management.
<br/><br/><label>LC Class. No.: </label>HD62.15.B35