01173nam a22002177a 4500 120316t xxu||||| |||| 00| 0 eng d 8178082705 HD62.15.B35 Besterfield, Dale H. Total quality management / Dale H. Besterfield...et al. 2nd ed. India: Pearson Education, c1999. x, 533 p.: ill; 24cm. Includes bibliographical references and index. Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix. Management. Michna-Besterfield, Carol Besterfield, Glen H. Sacre-Besterfield, Mary lcc BK 654 8154 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-03-16 0 HD62.15.B35 1620/12 2012-03-16 00:00:00 2012-03-16 BK