TY  - BOOK
AU  - Besterfield, Dale H.
AU  - Michna-Besterfield, Carol
AU  - Besterfield, Glen H.
AU  - Sacre-Besterfield, Mary
TI  - Total quality management
SN  - 8178082705
AV  - HD62.15.B35 
PY  - 1999///
CY  - India
PB  - Pearson Education
KW  - Management
N1  - Includes bibliographical references and index; Contents: Principles and practices -- Introduction -- Leadership -- Customer satisfaction -- Employee involvement -- Continuous process improvement -- Supplier partnership -- Performance -- Tools and techniques -- Statistical process control (SPC) -- Quality systems -- Benchmarking -- Quality function deployment (QFD) -- Quality by design -- Experimental design -- Taguchi's quality engineering -- Products quality -- Failure mode and effect analysis (FMEA) -- Total productive maintenance -- ISO 14000 -- Management tools -- Appendix
ER  -