00787nam a22001577a 4500008004100000020001500041050001600056100002200072245008600094260004500180300003000225500002000255505031600275650001600591700002200607120316t        xxu||||| |||| 00| 0 eng d  a1881052249  aHD62.15.S27  aSashkin, Marshall  aPutting total quality management to work /cMarshall Sashkin and Kenneth J. Kiser  aSan Francisco:bBerrett-Koehler,cc1993.  axiv, 201 p.:bill.c24cm.  aIncludes index.  aContents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM.  aManagement.  aKiser, Kenneth J.