00837nam a22001817a 4500 120316t xxu||||| |||| 00| 0 eng d 1881052249 HD62.15.S27 Sashkin, Marshall Putting total quality management to work / Marshall Sashkin and Kenneth J. Kiser San Francisco: Berrett-Koehler, c1993. xiv, 201 p.: ill. 24cm. Includes index. Contents: What makes total quality management work? -- The Roots of TQM -- What is TQM? -- TQM tools and techniques -- Quality for the customer -- The Cultural basis of TQM -- Creating and supporting a TQM culture -- First steps toward TQM -- The Seven old tools -- The Baldridge award -- Key resources for TQM. Management. Kiser, Kenneth J. lcc BK 655 8155 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-03-16 0 HD62.15.S27 1615/12 2012-03-16 00:00:00 2012-03-16 BK