01248nam a22001337a 4500008004100000020001500041050001600056100002700072245008200099260003900181300003300220500004400253505081700297180919b        xxu||||| |||| 00| 0 eng d  a0176415726  aHF 5547.F84  aFulton-Calkins, Patsy.  aOffice procedures for administrative  professionals. /cPatsy Fulton-Calkins.  aToronto :bThompson Nelson,c2005.  axiv, 382 p. :bill. ;c28cm.  aIncludes index, glossary and end notes.  aContents: Part 1: The workplace: succeeding in a changing workplace: Succeeding in the work environment -- Telework -- Time, stress and anger management -- Ethical behavior and workplace standards -- Part 2: Communication: skills for a diverse working environment: The communication process -- Creating and preparing business documents -- Creating effective presentations -- Telecommunications -- Part 3: Office administration:providing administrative support: Mastering technology -- Information distribution and reprographics -- Financial transactions and record keeping -- Records management -- Workplace visitors and scheduling appointments -- Planning and organizing meetings and conferences -- Arranging for business travel -- Part 4: Your career: planning for the future: Your career path --  Leadership.