01300nam a22001577a 4500 180919b xxu||||| |||| 00| 0 eng d 0176415726 HF 5547.F84 Fulton-Calkins, Patsy. Office procedures for administrative professionals. / Patsy Fulton-Calkins. Toronto : Thompson Nelson, 2005. xiv, 382 p. : ill. ; 28cm. Includes index, glossary and end notes. Contents: Part 1: The workplace: succeeding in a changing workplace: Succeeding in the work environment -- Telework -- Time, stress and anger management -- Ethical behavior and workplace standards -- Part 2: Communication: skills for a diverse working environment: The communication process -- Creating and preparing business documents -- Creating effective presentations -- Telecommunications -- Part 3: Office administration:providing administrative support: Mastering technology -- Information distribution and reprographics -- Financial transactions and record keeping -- Records management -- Workplace visitors and scheduling appointments -- Planning and organizing meetings and conferences -- Arranging for business travel -- Part 4: Your career: planning for the future: Your career path -- Leadership. lcc BK 6712 14212 0 0 lcc 0 0 WIUC-1 WIUC-1 REF 2018-09-19 0 HF 5547.F84 8123/085/16 2018-09-19 00:00:00 2018-09-19 BK