Fulton-Calkins, Patsy. creator text xxu Toronto Thompson Nelson 2005 monographic eng

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xiv, 382 p. : ill. ; 28cm. Contents: Part 1: The workplace: succeeding in a changing workplace: Succeeding in the work environment -- Telework -- Time, stress and anger management -- Ethical behavior and workplace standards -- Part 2: Communication: skills for a diverse working environment: The communication process -- Creating and preparing business documents -- Creating effective presentations -- Telecommunications -- Part 3: Office administration:providing administrative support: Mastering technology -- Information distribution and reprographics -- Financial transactions and record keeping -- Records management -- Workplace visitors and scheduling appointments -- Planning and organizing meetings and conferences -- Arranging for business travel -- Part 4: Your career: planning for the future: Your career path -- Leadership. Patsy Fulton-Calkins. Includes index, glossary and end notes. HF 5547.F84 0176415726 180919