edited by Lauralee Kilgour Kilgour, Lauralee text xxu Toronto Pearson 2010 8th ed. monographic eng

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xvi,475p.: ill.; 25cm. Contents:Part I: A career as an office professional -- Human relations -- Management of work,time and resources -- Organization structure and office layout -- Part II -- Office services: Office technology -- Incoming and outgoing mail -- Information management -- Front-line reception -- Travel arrangements -- Meeting and conferences -- Business communication -- Office commerce and keeping records -- Part III -- The Future of the administrative assistant -- Employment strategies -- Professional development . Includes index. HF5547.A35 9780136139119 180919