00918nam a22001457a 4500008004100000020001500041050001600056100002400072245009900096260003900195300002900234500002000263505047300283650001600756120329t        xxu||||| |||| 00| 0 eng d  a0132626438  aHD62.15.S85  aSummers, Donna C.S.  aQuality management: creating and sustaining organizational effectiveness /cDonna C.S. Summers  aNew Jersey:bPrentice Hal,cc2005.  axi, 409 p.:bill,c24cm.  aIncludes index.  aContents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems.  bManagement.