00968nam a22001697a 4500 120329t xxu||||| |||| 00| 0 eng d 0132626438 HD62.15.S85 Summers, Donna C.S. Quality management: creating and sustaining organizational effectiveness / Donna C.S. Summers New Jersey: Prentice Hal, c2005. xi, 409 p.: ill, 24cm. Includes index. Contents: Organizational effectiveness -- Organizational philosophy -- Quality systems -- Creating a customer focus -- Organizational leadership -- Strategic planning -- Human resource development and management -- Measures of organizational success -- Process management -- Problem-solving tools and techniques -- Project management -- Business results -- Appendix 1 -- Appendix 2 -- Appendix 3 -- Appendix 4 -- Appendix 5 -- Glossary -- Answers to selected problems. Management. lcc BK 679 8179 0 0 lcc 0 0 WIUC-1 WIUC-1 GEN 2012-03-29 0 HD62.15.S85 1619/12 2012-03-29 00:00:00 2012-03-29 BK