01334nam a22001577a 4500008004100000020001500041050001900056100002300075245008600098250001200184260004400196300003400240500002000274505085900294700002301153190806b        xxu||||| |||| 00| 0 eng d  a0766820130  aRC86.3.S67(2e)  aSoreff, Stephen M.  aEMS street strategies: effective patient interacton . /cStephen M. Soreff et al.  a2nd ed.  aClifton Park :bDelmar Learning,c2003.  axii, 249 p. :bill. ;c23 cm.  aIncludes index.  aContent: Introduction -- Cardiac emergency: the heart of the matter -- The elderly: handle with care -- AIDS: a fatal virus -- Trauma: more than physical injury -- Rape: hidden injuries -- The brutalized child: a family in despair -- The potentially violent parent: anxiety, ambivalence, and aggression -- Depression and suicide: a semester in hell -- Alcohol abuse: broken bottles, broken dreams -- The unwanted deinstitutionalization, detoxification, and dereliction of duty -- Provocative patients: the sexy, the suit conscious, and the somatizing -- Responding to all people: EMS in the era of diversity -- Death in the ambulance: grief and guilt -- Multiple casualty incident: the demands, destruction, and disorientation -- Street and system stresses: recognition is the key -- EMS wellness: things you can do to help yourself handle stress better.  aCadigan, Robert T.