Real communication: an introduction. /
Dan O'hair, Mary Wiemann et. al.
- 2nd ed.
- Boston : Bedford/ St. Martin's, 2012.
- xxxiv, 539 p. : ill. chiefly col. ; 26 cm.
Includes appendix, glossary, references and index.
Contents: Part One: Basic communication processes: Communication: essential human behavior -- Perceiving the self and others -- Communication and culture -- Verbal communication -- Listening -- Part Two: Impersonal communication: Communicating in groups -- Leadership and decision making in groups -- Communicating in organizations -- Part Four: Public speaking: Preparing and researching presentations -- Organizing, writing , outlining presentations -- Delivering presentations -- Informative speaking -- Persuasive speaking.