Stevenson, William J. creator Hojati, Mehran. text xxu Whitby McGraw-Hill/ Ryerson 2011 4th Canadian edition. monographic eng

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xxiv, 741 p. : ill. ; 29 cm. Content:Part one: Introduction: Introduction to operations management -- Competitiveness, strategic planning, and productivity -- Part two: Demand forecasting: Demand forecasting -- Part three: System design: Product design -- Strategic capacity planning -- Process design and facility layout -- Design of work systems -- Location planning and analysis -- Part four: Quality: Management of quality -- Statistical quality control -- Part five: Supply chain management: Supply chain management -- Part six: Operations planning: Inventory management -- Aggregate operations planning -- Material requirements planning and enterprise resource planning -- Just-in-time and lean production -- Job and staff scheduling -- Part seven: Project management: Project management -- Part eight: Waiting-line analysis: Waiting-line analysis. William J. Stevenson and Mehran Hojati. Includes index and appendix. TS155.S785(4e) 9780070969575 200312