@book{7288,
	author = {Hasson, Gill},
	title = {Brilliant communication skills./},
	publisher = {Pearson,},
	year = {2012.},
	address = {London:},
	note = {How to communicate? knowing you communication style  Confident communication  Active listening and skillful questioning  Reading between the lines: feelings, emotions and attitudes  What to say and how to say it  Put in writing  Puting it into practice  Difficult communication situations}
}