00679nam a22001337a 4500008004100000020001800041050001400059100001700073245009600090260002900186300001200215500029300227650002500520200526b        xxu||||| |||| 00| 0 eng d  a9780273761747  aP94.7.H27  aHasson, Gill  aBrilliant communication skills./bWhat the best commuicators know, do and say.cGill Hasson  aLondon:bPearson,c2012.  axi,178   aHow to communicate? knowing you communication style  Confident communication  Active listening and skillful questioning  Reading between the lines: feelings, emotions and attitudes  What to say and how to say it  Put in writing  Puting it into practice  Difficult communication situations  2Communication skills