TY  - BOOK
AU  - Hasson, Gill
TI  - Brilliant communication skills.: What the best commuicators know, do and say
SN  - 9780273761747
AV  - P94.7.H27 
PY  - 2012///
CY  - London
PB  - Pearson
KW  - Communication skills
N1  - How to communicate? knowing you communication style  Confident communication  Active listening and skillful questioning  Reading between the lines: feelings, emotions and attitudes  What to say and how to say it  Put in writing  Puting it into practice  Difficult communication situations
ER  -