Klepp, Don Gurak, Laura J. text xxu Toronto Pearson 2012 6th (Canadian) ed. monographic eng

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xvi, 582 p. : Part I: Communicating in the workplace: Introduction to technical communication -- Preparing to write -- Writing efficiently -- Collaborating at work -- Writing persuasively -- Writing ethically -- Part II: Information gathering, analysis and manipulation: Gathering information -- Recording and reviewing research findings -- Documenting research findings -- Summarizing information -- Part III: Structural, style and format elements: Organizing for readers -- Designing visuals -- Designing pages and documents -- Part IV: Descriptive writing: Definitions -- Descriptions and specifications -- Process analyses, instructions and procedures -- Manual and usability testing -- Part V: Applications: Proposals -- Formal analytical reports -- Adding document supplements -- Short reports -- Workplace correspondence: letters, memos and emails -- Job-search communications -- Oral presentations -- Using electronic media -- John M. Lannon, Don Klepp and Laura J. Gurak Includes index and bibliographical references. T11.L36 9780205925841 190815 20220322153746.0