Business communication: building critical skills. /
Kitty O. Locker, Stephen Kyo Kaczmarek.
- 6th ed.
- xxxvii, 549 p. : color illustrations ; 28 cm
Includes bibliographical references (pages 528-534) and index.
Content: Building blocks for effective messages -- Creating good will -- Letters, memos e-mail and web writing -- Polishing your writing -- Interpersonal communication -- Research, reports, and visuals -- Job hunting --