Marketing: the core. /
Roger A. Kerin, Steven W. Hartley and William Rudelius.
- 12th ed.
- New York: McGraw-Hill, 2015.
- xliv, 740 p. : ill. ; 28 cm.
Includes index.
Content: 1. Initiating the marketing process: Creating customer relationships and value through marketing -- Developing successful organizational and marketing strategies -- Scanning the marketing environment -- Ethical and social responsibility in marketing -- 2. Understanding buyers and markets: Understanding buyers and markets: Understanding consumer behavior -- Understanding organizations as customers -- Understanding and reaching global consumers and markets -- 3. Targeting marketing opportunities: