02220cam a2200337 a 4500 16797865 OSt 20211207130025.0 110526s2012 maua b 001 0 eng 2011022339 9780132539555 0132539551 DLC LC DLC pcc n-us--- HF5718.B66(11e) 658.4/5 23 Bovée, Courtland L. Business communication today. / Courtland L. Bovee, John V. Thill. 11th ed. Boston: Pearson, 2012. xxxviii, [various paging]: col. ill. ; 29 cm. Includes bibliographical references and indexes. Contents: 1. Understanding the foundations of business communication: Achieving success through effective business communication -- Mastering team skills and interpersonal communication -- Communicating in a world of diversity -- 2. Applying the three-step writing process: Planning business messages -- Writing business messages -- Completing business messages -- 3. Crafting brief messages: Crafting messages for electronic media -- Writing routine and positive messages -- Writing persuasive messages -- 4. Supporting messages with quality information: Finding, evaluating, and processing information -- Designing visual communication -- 5. Planning, writing, and delivering reports and proposals: Planning reports and proposals -- Writing reports and proposals -- Completing reports and proposals -- 6. Designing and delivering oral and online presentations: Developing oral and online presentations -- Enhancing presentations with slides and other visuals -- 7. Writing employment messages and interviewing for jobs: Building careers and writing resumes -- Applying and interviewing for employment -- Business communication United States Case studies. Communication in organizations United States Case studies. Thill, John V. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 8207 15707 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2019-11-11 0 HF5718.B66(11e) K/2029/2029/19 2021-12-07 00:00:00 1 2021-12-07 BK 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2019-11-11 0 HF5718.B661(11e) K/2030/2030/19 2021-12-07 00:00:00 2 2021-12-07 BK