01635cam a22003014a 45000010008000000030004000080050017000120080041000290100017000700200015000870400018001020420008001200430012001280500017001400820016001571000023001732450103001962500021002992600028003203000075003485000031004235040051004545050725005056500027012306500035012577000021012927000020013134994718OSt20211213095344.0990308s1999    nju      b    001 0 eng    a   99020812   a0176220356  aDLCcDLCdDLC  apcc  an-us---00aHF5718.3.G8200a658.4/5221  qGuffey, Mary Ellen10aBusiness communication: process and product. /cMary Ellen Guffey, Kathleen Rhodes, Patricia Rogin  a3rd Canadian ed.  aLondon:bNelson,c2001.  axiii, 563 p. + [various pagings]. :bcol. ill. ;e1 CD-ROM (4 1/4 in.)  a1 CD-ROM inside back cover  aIncludes bibliographical references and index.  aContents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research  -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication --    0aBusiness communication 0aCommunication in organizations  qRhodes, Kathleen  qRogin, Patricia