01896cam a22003494a 4500 4994718 OSt 20211213095344.0 990308s1999 nju b 001 0 eng 99020812 0176220356 DLC DLC DLC pcc n-us--- HF5718.3.G82 658.4/5 21 Guffey, Mary Ellen Business communication: process and product. / Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin 3rd Canadian ed. London: Nelson, 2001. xiii, 563 p. + [various pagings]. : col. ill. ; 1 CD-ROM (4 1/4 in.) 1 CD-ROM inside back cover Includes bibliographical references and index. Contents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication -- Business communication Communication in organizations Rhodes, Kathleen Rogin, Patricia 7 cbc orignew 1 ocip 19 y-gencatlg ddc BK 8264 15764 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2019-11-11 0 HF5718.3.G82(3e) K/2001/2001/19 2021-12-10 00:00:00 2021-12-10 BK