Guffey, Mary Ellen creator Rhodes, Kathleen Rogin, Patricia text bibliography nju London Nelson 2001 1999 3rd Canadian ed. monographic eng

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xiii, 563 p. + [various pagings]. : col. ill. ; 1 CD-ROM (4 1/4 in.) Contents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication -- Mary Ellen Guffey, Kathleen Rhodes, Patricia Rogin 1 CD-ROM inside back cover Includes bibliographical references and index. n-us--- Business communication Communication in organizations HF5718.3.G82 658.4/5 0176220356 99020812 DLC 990308 20211213095344.0 4994718