TY  - BOOK
AU  - 
AU  - 
AU  - 
TI  - Business communication: process and product.
SN  - 0176220356
AV  - HF5718.3.G82 
U1  - 658.4/5 21
PY  - 2001///
CY  - London
PB  - Nelson
KW  - Business communication
KW  - Communication in organizations
N1  - 1 CD-ROM inside back cover; Includes bibliographical references and index; Contents: 1. Communication foundations: Communicating at work -- Communicating in teams: listening, nonverbal communication, collaboration, and meeting skills -- Communicating across cultures -- 2. The writing process: Preparing to write business messages -- Organizing and writing business messages -- Revising business messages -- 3. Business correspondence: Routine letters and goodwill messages -- Routine memos and E-mail messages -- Persuasive and sales messages -- Negative messages -- 4. Reports and proposals: Reports planning and research  -- Report organization and presentation -- Typical business reports -- Proposals and formal reports -- 5. Presentations: Speaking skills -- Employment communication --
ER  -