00993cam a2200313 a 4500 16965428 OSt 20211216121744.0 110916s2013 maua 001 0 eng 2011038639 9780135019672 0135019672 (OCoLC)ocn755004259 DLC DLC YDX YDXCP DLC HD62.15.G64 658.4/013 23 Goetsch, David L. Quality management for organizational excellence : introduction to total quality. / David L. Goetsch, Stanley B. Davis. 7th ed. Boston : Pearson, 2013. xii, 456 p. : ill. ; 29 cm. Includes index. Contents: Total quality management. Davis, Stanley, 1931- 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 8301 15801