Goetsch, David L. <br/><br/>
Quality management for organizational excellence : introduction to total quality. / 
David L. Goetsch, Stanley B. Davis. 
 - 7th ed. 
 - Boston :  Pearson,  2013. 
 - xii, 456 p. :  ill. ;  29 cm. 
<br/><br/> Includes index. 
<br/><br/>Contents: 1. Philosophy and concepts: The total quality approach to quality management: achieving organizational excellence -- Quality and global competitiveness -- Strategic management: planning and execution for competitive advantage -- Quality management, ethics and corporate social responsibility -- Partnering and strategic alliances -- Quality culture: changing hearts, minds and attitudes -- Customer satisfaction, retention and loyalty -- Employee empowerment -- Leadership and change -- Team building and teamwork -- Effective communication -- Education and training -- Overcoming politics, negativity and conflict in the workplace -- ISO 9000 and total quality: the relationship -- 2. Tools and techniques: Overview of total quality tools -- Problem solving and decision making -- Quality function deployment -- Optimizing and controlling processes through statistical process control -- Continual improvement methods with six sigma, lean and lean six sigma -- Benchmark -- Just-in-time manufacturing -- Implementing total quality management --  
<br/><br/><label>ISBN: </label>9780135019672 0135019672 
<br/><br/><label>LCCN: </label>2011038639 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management.
<br/><br/><label>LC Class. No.: </label>HD62.15.G64  
<br/><br/><label>Dewey Class. No.: </label>658.4/013