Davis, Mark M. creator Heineke, Janelle text xxu Boston McGraw Hill 2005 5th ed. monographic eng

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xxxix, 679 p.: ill.; 26cm. Contents: 1. Operations management in today's business environment: Introduction to operations management -- Operations strategy: defining how the film compete -- financial analysis on in operations management -- The role of technology in operations -- Supply chain management -- Integrating manufacturing and services -- 2. Process decisions: New product and service development, and process selection projection management process measurement and analysis -- Job design design and work performance measurement -- Quality management -- Quality tools for improving processes Lean production -- 3. Facility decisions: Facility location and capacity -- Facility layouts -- Forecasting -- 4. Aggregate planning and inventory decisions: Aggregate planning -- Inventory systems for independent demand -- Inventory systems for dependent demand -- 5. Daily operational decisions: Waiting line management -- Waiting line theory -- Scheduling -- Mark M. Davis, Janelle Heineke Includes index. Operations management TS155.D24 658.5 0072948248 120814 20211217145213.0