@book{8319,
	author = {O'Rourke, James S.,},
	title = {Effective communication. /},
	publisher = {DK,},
	year = {2009.},
	series = {DK essential managers},
	address = {New York:},
	note = {"Listening, presenting, briefing, body language, feedback"--Cover.},
	url = {http://www.loc.gov/catdir/enhancements/fy1208/2010285469-d.html}
}