01332cam a2200337 i 4500 17775689 OSt 20220120120140.0 130613s2013 enka 001 0 eng 2013022436 9781292004495 DLC eng DLC rda DLC pcc BF637.P4.B58 153.8/52 23 Borg, James. Persuasion: the art of influencing people. / James Borg. 4th ed. Harlow, England : Pearson, 2013. xvi, 300 p. : ill. ; 20 cm text rdacontent unmediated rdamedia volume rdacarrier Includes index. Contents: The power of persuasion -- Being a good listener -- Attention please -- Mind your body language -- Memory magic -- Make words work for you - the power of psycholinguistics -- Telephone telepathy -- Negotiating for mutual benefit -- 'Difficult' people (and their behaviour) -- The personality spectrum -- Persuasion (Psychology) Influence (Psychology) 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK 8450 15950 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2019-10-24 STM 1 BF637.P4.B58 K/449/449/19 2022-03-08 00:00:00 2022-03-08 2022-01-20 BK