creator Bordoloi, Sanjeev Fitzsimmons, James A. Fitzsimmons, Mona J. text bibliography nyu 2019 9th ed. monographic eng

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xx, 520 p. : ill. ; Content: Understanding services: The service economy -- Service strategy -- Designing the service enterprise: New service development -- The service encounter -- Supporting facility and process flows -- Service quality -- Process improvement -- Supplement: data envelopment analysis (DEA) -- Service facility location -- Managing service operations: Service supply relationships -- Globalization of services -- Managing capacity and demand -- Managing waiting lines -- Capacity planning and queuing models -- Supplement : computer simulation -- Quantitative models for service management: Forecasting demand for services -- Managing service inventory -- Managing service projects -- Sanjeev Bordoloi, James A. Fitzsimmons, and Mona J. Fitzsimmons. Includes indexes. Service industries Management HD9980.5.B72 658 9781260092424 1260092429 DLC 171012 20220125131520.0 20059490 eng