Fundamentals of organizational communication: knowledge, sensitivity, skills, values. /
Pamela Shockley-Zalabak.
- 6th ed.
- Boston: Pearson/Allyn & Bacon, 2006.
- xxviii, 469 p. : ill. ; 24 cm.
Includes bibliographical references and indexes.
Contents: Organizational communication: a competency-based approach -- Theoretical perspectives for organizational communication -- Communication implications for major organizational theories -- Organizational communication: values and ethical communication behaviors -- Individuals in organizations -- Groups in organizations -- Leadership and management communication -- Participating in organizations: developing critical organizational communication competencies -- Organizational conflict: Communicating for effectiveness -- Strategic organizational communication: professional applications of organizational communication -- Organizational change and communication -- Applications of organizational communication --