02251cam a2200337 a 4500 12947852 OSt 20220302111751.0 020927s2004 nyua b 001 0 eng 20039058808 0070927286 DLC LC DLC pcc HF5718.L63 651.7 21 Locker, Kitty O. Business communication :building critical skills. / Kitty O. Locker, Stephen Kyo Kaczmarek & Kathryn Braun. 2nd Canadian ed. New York: McGraw-Hill, 2005. xxx, 626 p. : ill. ; 26 cm. Includes bibliographical references and index. Contents: Building effective messages: Introduction to business communication -- Adapting your message to your audience -- Communicating across cultures -- Planning, writing and revising -- Creating goodwill: You-attitude -- Positive emphasis -- Reader benefits -- Letters, memos and e-mail messages: Formats for letters and memos -- Informative and positive messages -- Negative messages -- Persuasive messages -- Email messages -- Polishing your writing: Editing for grammar and punctuation -- Choosing the right word -- Editing sentences and paragraphs -- Interpersonal communication: Listening -- Working and writing in teams -- Planning, managing and recording meetings -- Making oral presentations -- Research, reports and visuals: Finding, analyzing and documenting information -- Proposals and progress reports -- Short reports -- Long reports -- Using visuals -- Job hunting: Researching jobs -- Creating persuasive resumes -- Job application letters -- Preparing for job interviews -- After the interview: follow-up letters and emails and job offers -- Business communication. Kaczmarek, Stephen Kyo. Braun, Kathryn Publisher description http://www.loc.gov/catdir/description/mh031/2002035595.html Table of contents http://www.loc.gov/catdir/toc/fy036/2002035595.html 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 8849 16349 0 0 lcc 0 0 WIUC-KL WIUC-KL GEN 2020-10-19 WIUC 0 HF5718.L63(2e) K/2857/0009/20 2022-03-02 00:00:00 2022-03-02 BK